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Return Policy

Thank you for choosing MakeItDisco. We’re dedicated to providing you with high-quality products that add a touch of style to your space. Please read our return policy below to understand how returns, exchanges, and cancellations are handled.

1. Return Eligibility

1.1. We create each acrylic wall art piece to order, ensuring it meets our quality standards. We accept returns only in the case of a defective item.

1.2. Custom pieces are exempt from our standard return policy and can only be returned if they are defective.

2. Defective Items

2.1. If you receive a defective item, please contact us at hello@makeitdisco.com within 14 days of receiving your order. We will guide you through the return process.

2.2. To process a replacement or credit for the defective item, we require the defective item to be returned to us.

3. Refund and Replacement Process

3.1. Contact us at hello@makeitdisco.com within the 14-day return window to initiate the return process.

3.2. If the item is deemed defective, and we receive the returned item, we will issue a replacement or provide a credit where applicable.

3.3. If a replacement is not available or preferred, a credit will be issued for use on our website.

4. Shipping Costs

4.1. Customers are responsible for return shipping costs unless the item is defective.

4.2. When returning items, we recommend using a trackable and signed-for shipping method to ensure safe transit. Items lost during return transit without proper tracking are the customer’s responsibility.

5. Exchanges

5.1. Exchanges are possible, but customers are responsible for return shipping costs.

5.2. Custom-made pieces cannot be exchanged, except in cases of defects.

6. Damaged Items

6.1. If your order arrives damaged, please contact us within 14 days of receipt at hello@makeitdisco.com. We may require photos and additional information to assess the issue.

7. Cancellations

7.1. Orders can be canceled within 24 hours of the order date and time. To cancel an order, please contact us at hello@makeitdisco.com.

8. Final Sale Items

8.1. Items marked as “Final Sale” cannot be returned or exchanged unless they are defective, such as in cases of shipping damage.

9. Contact Us

9.1. For any questions about our return policy or to initiate a return, contact us at hello@makeitdisco.com.

10. Additional Policies

10.1. At MakeItDisco.com, our aim is to make every experience disco-worthy. We value your satisfaction and are here to assist you throughout your shopping journey.

TERMS OF SERVICE

1. Use of Website

1.1. By using our website, you agree to comply with these terms and any applicable laws and regulations. If you disagree with any part of these terms, please do not use our website.

1.2. You must be at least 18 years old to use our website and services.

2. Intellectual Property

2.1. The content, designs, images, and intellectual property on MakeItDisco.com are owned by or licensed to us. You may not reproduce, distribute, or modify our content without explicit permission.

3. Orders and Payment

3.1. When you place an order on our website, you agree to provide accurate, current, and complete information.

3.2. We reserve the right to refuse or cancel an order if the product is unavailable, pricing errors occur, or for any other reason.

4. Pricing and Taxes

4.1. All prices listed on our website are in GBP (£) and inclusive of VAT where applicable.

4.2. You are responsible for any customs duties, taxes, or fees that may apply to international orders.

5. Privacy Policy

5.1. We collect and process personal information in accordance with our Privacy Policy. By using our website, you consent to such processing.

6. Returns and Refunds

6.1. Our return and refund policy is outlined separately. Please review it for information about returning products and receiving refunds.

7. Disclaimer of Liability

7.1. We do not guarantee that our website will be error-free or uninterrupted, and we are not responsible for any inaccuracies or omissions.

8. Limitation of Liability

8.1. While we take every measure to ensure the accuracy of our products, we understand that variations may occur due to the custom nature of our work. We stand by the quality of our items and will address any concerns to the best of our ability.

9. Indemnification

9.1. You agree to indemnify and hold MakeItDisco.com and its affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable legal fees, arising out of your use of our website or your violation of these terms.

10. Governing Law

10.1. These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

11.1. We reserve the right to modify or replace these terms at any time. Your continued use of our website after any such changes constitutes your acceptance of the new terms.

12. Contact Us

12.1. If you have any questions about our Terms of Service, please contact us at hello@makeitdisco.com.

Company Number = 15502996
56 Endfield Road
Sheffield
S5 9BD